Return & Refund Policy

Last Updated: October 01, 2026

At MARSHALL THOMAS SHOP, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the conditions below.

1. Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must meet all applicable conditions described below.

Items returned after the applicable return period may be refused.

2. Return Conditions

Returned merchandise must generally be:

• Unworn
• Unwashed
• Unused
• Unaltered
• Free from perfume, makeup, smoke, stains, or other odors
• In original or substantially original condition
• Returned with original tags attached where applicable
• Returned with original packaging where reasonably possible

We reserve the right to refuse a return if the merchandise has been worn, washed, damaged, altered, stained, or otherwise used beyond reasonable inspection.

3. Clothing and Hygiene Items

For hygiene and health reasons, certain items may not be eligible for return once opened or worn.

This may include, where applicable:

• Underwear
• Lingerie
• Swimwear
• Bodysuits
• Earrings or pierced jewelry
• Beauty or personal-care products
• Other hygiene-sensitive products

Any non-returnable item will be identified on the applicable product page where reasonably possible.

4. Sale and Promotional Items

Unless otherwise stated on the product page, sale items may be eligible for return under the same conditions as regular-priced merchandise.

Certain clearance, final-sale, customized, or promotional products may be marked Final Sale and may not be eligible for return.

5. Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible if:

• You received the wrong item
• An item is defective
• An item arrived damaged
• An item is materially different from what you ordered

Please contact us at suehkelley0iy4e@gmail.com and include:

• Order number
• Description of the issue
• Clear photographs of the product and packaging when applicable

We will review the issue and, where appropriate, provide a replacement, refund, or other reasonable resolution.

6. How to Request a Return

Before sending any product back, contact us at:

Email: suehkelley0iy4e@gmail.com

Please include your order number and the reason for the return.

Do not send merchandise to the sender address shown on the shipping package unless we specifically instruct you to do so.

We will provide return instructions and, where applicable, the appropriate return address.

7. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by an applicable consumer protection requirement, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or unless the return is due to our error.

For approved returns caused by our error, we may provide appropriate return shipping instructions or reimbursement.

8. Refunds

Once we receive and inspect the returned merchandise, we will notify you whether your return has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

Refund timing may vary depending on the payment method and financial institution.

9. Partial Refunds

A partial refund may be issued where permitted if merchandise is returned with minor damage or missing components but remains otherwise eligible for a partial-value resolution.

This does not limit any mandatory consumer rights.

10. Exchanges

If you need a different size, color, or product, contact us before returning the item.

Depending on inventory availability and the circumstances, we may offer an exchange or instruct you to return the original item and place a new order.

11. Lost or Undelivered Returns

Customers should use a trackable shipping service when returning merchandise.

We are not responsible for returns that are lost in transit before reaching us when the customer is responsible for return shipping.

12. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, we encourage customers to contact us at suehkelley0iy4e@gmail.com so that we can investigate and attempt to resolve the issue.

Nothing in this policy is intended to restrict any rights provided to consumers by applicable law or payment-network rules.