Shipping policy

Shipping Policy

Last Updated: October 01, 2026

1. Order Processing

Orders are generally processed within 1–3 business days after payment authorization.

Orders placed on weekends or holidays may begin processing on the next business day.

During major sales, holidays, product launches, or periods of unusually high order volume, processing may take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Times

After an order has been processed, estimated delivery times are generally:

United States: approximately 5–12 business days

International: approximately 7–20 business days

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to the destination, carrier operations, customs processing, weather, holidays, remote locations, or other circumstances outside our reasonable control.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping costs may vary depending on:

Destination
Order weight
Package dimensions
Shipping method
Promotions
Carrier availability

4. Tracking Information

When tracking is available, we will provide tracking information by email or through the order status page.

Tracking information may take some time to become active after the carrier receives the package.

5. Address Accuracy

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

If the customer does not wish to have the order reshipped, any refund may be reduced by shipping costs or other non-refundable charges to the extent permitted by applicable law.

6. Delivery Delays

We are not responsible for delays caused by:

Shipping carriers
Customs authorities
Weather
Natural disasters
Holidays
Labor disruptions
Incorrect addresses
Government restrictions
Unexpected transportation disruptions
Other events beyond our reasonable control

However, we will make reasonable efforts to assist customers in locating delayed shipments.

7. Customs and Import Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.

Customs policies vary by country, and we cannot guarantee that a particular shipment will not be subject to additional charges.

8. Refused or Abandoned Packages

If a customer refuses delivery or intentionally abandons a package, any refund may be reduced by shipping costs, return-to-sender fees, customs charges, or other costs incurred by us, to the extent permitted by applicable law.

9. Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If the package remains missing, contact us at suehkelley0iy4e@gmail.com so we can assist with an investigation.